Network Operations Manager- TS/SCI w/poly

General Dynamics Information Technology; Herndon (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

General Dynamics Information Technology is seeking an IT Operations Manager to lead enterprise IT operations with a focus on 24/7 availability, incident response, and continuous service improvement. You will partner with engineering for seamless technology integrations and maintain key performance metrics for leadership.

The role requires extensive multi-disciplinary IT experience, a TS/SCI with poly clearance, and a Master’s degree in information technology; related cybersecurity certifications

Qualifications

• Eight years of IT/ops experience across multiple disciplines.
• Four years overseeing O&M support services including IT sustainment and asset management.
• Four years designing and maintaining cloud, Linux, Windows domains, network, telephony, hypervisor and hyper-converged environments.
• Four years troubleshooting multi-segmented complex systems.
• Active TS/SCI w/poly clearance.
• Master's Degree in Information Technology is preferred, with cybersecurity certifications desirable.

Responsibilities

• Lead day-to-day IT operations ensuring 24/7/365 availability and reliability across service towers.
• Direct responses to outages, triage, escalation, RCA, and corrective actions.
• Partner with engineering to integrate new technologies with minimal disruption.
• Maintain dashboards, metrics, and reporting; ensure SLAs and KPIs are met.
• Manage runbooks, SOPs, and configuration baselines for repeatable service delivery.
• Ensure adherence to RMF, vulnerability management, and audit requirements.
• Lead continuous service improvements via automation and monitoring.
• Support planning and scheduling of upgrades and maintenance windows.

Skills

Multi-discipline IT operations

O&M management

Cloud & virtualization

Systems troubleshooting

Security clearance TS/SCI w/poly

Education

Master's Degree in Information Technology

Job description

Advance how our customers operate while you advance your career. Join GDIT as an IT Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As an IT Operations Manager you will help ensure today is safe and tomorrow is smarter.

• Lead day‑to‑day IT operations for the ensuring 24/7/365 availability, performance, and reliability across all service towers
• Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions
• Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption
• Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives
• Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery
• Ensure adherence to the client policies, including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements
• Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices
• Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

Required Experience:

• Eight (8) years of experience encompassing multiple disciplines (for example: System Engineering, Network Engineering, Client Server, Service Operations, Security, and/or Voice Video & Cloud)
• Four (4) years of experience overseeing and managing O&M Support Services to include IT Sustainment Activities, IT procurement, system security, asset management, mission support, operations support, and system maintenance.
• Four (4) years of experience designing, implementing and maintaining cloud, Linux, windows domains, network, telephony, hypervisor and hyper-converged environments.
• Four (4) years of experience troubleshooting of multi-segmented complex systems.
• Active TS/SCI w/poly clearance

Desired qualifications:

• Master's Degree in an Information Technology field
• Eight (8) years of experience within a classified environment
• Current certifications in CISSP and/or ITIL

• Four (4) years of experience designing, architecting, and implementing innovative methods to meet mission objectives and assess opportunities for innovation.
• Two (2) years of experience identifying improvement areas (i.e., performance, automation of enterprise monitoring) and suggesting design criteria for the development of solutions.