24/7 IT Operations Manager: Incident Response & Automation

General Dynamics Information Technology; Herndon (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

General Dynamics Information Technology is seeking an IT Operations Manager to lead enterprise IT operations with a focus on 24/7 availability, incident response, and continuous service improvement. You will partner with engineering for seamless technology integrations and maintain key performance metrics for leadership.

The role requires extensive multi-disciplinary IT experience, a TS/SCI with poly clearance, and a Master’s degree in information technology; related cybersecurity certifications

Qualifications

• Eight years of IT/ops experience across multiple disciplines.
• Four years overseeing O&M support services including IT sustainment and asset management.
• Four years designing and maintaining cloud, Linux, Windows domains, network, telephony, hypervisor and hyper-converged environments.
• Four years troubleshooting multi-segmented complex systems.
• Active TS/SCI w/poly clearance.
• Master's Degree in Information Technology is preferred, with cybersecurity certifications desirable.

Responsibilities

• Lead day-to-day IT operations ensuring 24/7/365 availability and reliability across service towers.
• Direct responses to outages, triage, escalation, RCA, and corrective actions.
• Partner with engineering to integrate new technologies with minimal disruption.
• Maintain dashboards, metrics, and reporting; ensure SLAs and KPIs are met.
• Manage runbooks, SOPs, and configuration baselines for repeatable service delivery.
• Ensure adherence to RMF, vulnerability management, and audit requirements.
• Lead continuous service improvements via automation and monitoring.
• Support planning and scheduling of upgrades and maintenance windows.

Skills

Multi-discipline IT operations

O&M management

Cloud & virtualization

Systems troubleshooting

Security clearance TS/SCI w/poly

Education

Master's Degree in Information Technology

Job description

General Dynamics Information Technology is seeking an IT Operations Manager to lead enterprise IT operations with a focus on 24/7 availability, incident response, and continuous service improvement. You will partner with engineering for seamless technology integrations and maintain key performance metrics for leadership.

The role requires extensive multi-disciplinary IT experience, a TS/SCI with poly clearance, and a Master’s degree in information technology; related cybersecurity certifications