Remote IT Operations Leader: Scale & Secure Infrastructure

OUTDOOR LIVING SUPPLY LLC; Boston (MA); A distancia; USD 115.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

Company-paid Long-Term Disability (LTD

Legal Shield Coverage

Paid Time Off and Holidays

Descripción de la vacante

Outdoor Living Supply LLC seeks an experienced Manager, IT Operations to oversee technology infrastructure, outsourced IT support, and service providers. You will lead a hands‑on team, ensure reliability and security, and drive improvements across all OLS locations.

The role requires a strong technical leader comfortable with collaborating with internal teams and external vendors to optimize costs and efficiency. Remote work options are available for qualified candidates.

Formación

• 10+ years in IT operations, infrastructure, service delivery, and leadership.
• Broad knowledge of enterprise networking, cloud infrastructure, Microsoft 365, identity management, and operations.
• Demonstrated experience managing outsourced IT services, MSPs, and third‑party vendors.
• Strong incident management, service delivery, performance measurement, and operational improvement knowledge.
• Bachelor’s degree preferred, with equivalent experience accepted.
• Relevant IT service management certifications are a plus.

Responsabilidades

• Oversee performance, reliability, and availability of networks, Wi‑Fi, internet, servers, cloud infra, and telecoms across locations.
• Provide operational oversight of Microsoft 365, identity management, collaboration tools, and third‑party managed IT services.
• Identify infrastructure risks and coordinate improvements for reliability and scalability.
• Lead infrastructure initiatives with PM, internal teams, and external providers.
• Manage relationships with MSPs, outsourced IT, SaaS admins, security providers, and consultants.
• Establish service expectations and monitor vendor performance with accountability measures.
• Develop service standards and reporting on quality, recurring issues, and improvements.
• Support incident coordination and escalation with system teams.
• Partner with the virtual CISO and security providers to implement effective security.
• Advise CIO on planning, vendor performance, investments, and cost efficiency.
• Build productive IT/business relationships and drive improvements through collaboration.

Conocimientos

IT operations

Infrastructure management

Vendor management

Service delivery

Technical leadership

Microsoft 365

Identity management

Educación

Bachelor’s degree or equivalent experience

Herramientas

MS 365

Cloud infrastructure

Identity management systems

Descripción del empleo

Outdoor Living Supply LLC seeks an experienced Manager, IT Operations to oversee technology infrastructure, outsourced IT support, and service providers. You will lead a hands‑on team, ensure reliability and security, and drive improvements across all OLS locations.

The role requires a strong technical leader comfortable with collaborating with internal teams and external vendors to optimize costs and efficiency. Remote work options are available for qualified candidates.