Remote IT Operations Leader - Multi-site Infra & Security

OUTDOOR LIVING SUPPLY LLC; Florida; À distance; USD 115 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Long-Term Disability

401(k) with Company Match

Paid Time Off

Résumé du poste

Outdoor Living Supply (OLS) is seeking an experienced Manager, IT Operations to oversee technology infrastructure, outsourced IT support, and service providers for a remote position with periodic travel to OLS locations in the United States. The role emphasizes reliability, security, and efficiency across locations.

You will lead incident management, vendor relationships, and continuous improvement initiatives while advising the CIO on technology planning and investments.

Qualifications

• 10+ years in progressive IT roles including operations and leadership
• Broad knowledge of enterprise networking, cloud, Microsoft 365, identity management, and IT operations
• Experience managing outsourced IT services and vendors
• Bachelor’s degree preferred; certifications are a plus

Responsabilités

• Oversee performance, reliability, and availability of networks, servers, cloud infrastructure, and telecom across locations.
• Provide operational oversight of Microsoft 365, identity management, collaboration tools, and IT management systems administered by third‑party providers.
• Identify infrastructure risks and coordinate improvements that strengthen reliability, efficiency, and scalability.
• Lead infrastructure initiatives in partnership with project management, internal teams, and external providers.
• Provide technical guidance and participate directly in troubleshooting and problem resolution when needed.
• Manage relationships with managed service providers, outsourced IT support, SaaS administrators, security providers, and technology consultants.
• Establish service expectations, monitor vendor and service desk performance, and hold providers accountable for timely, effective support.
• Develop practical service standards and reporting that highlight service quality, recurring issues, and improvement opportunities.
• Support incident coordination and escalation in partnership with the teams responsible for individual systems.
• Improve support processes, automation, and self‑service to enhance employee productivity and satisfaction.
• Partner with the virtual Chief Information Security Officer and security providers to implement effective security measures within assigned services.
• Advise the CIO on technology planning, vendor performance, investment decisions, and opportunities to improve costs and operational efficiency.
• Build productive relationships across IT and the business, leading improvements through collaboration and accountability.
• Demonstrate OLS’s FORTITUDE values: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.

Connaissances

IT operations

Infrastructure management

Cloud infrastructure

Microsoft 365

Identity management

Vendor management

Incident management

Service delivery

Leadership

Multi-location experience

Communication

Problem solving

Formation

Bachelor’s degree preferred

Outils

MS 365 administration

ITSM tools

Description du poste

Outdoor Living Supply (OLS) is seeking an experienced Manager, IT Operations to oversee technology infrastructure, outsourced IT support, and service providers for a remote position with periodic travel to OLS locations in the United States. The role emphasizes reliability, security, and efficiency across locations.

You will lead incident management, vendor relationships, and continuous improvement initiatives while advising the CIO on technology planning and investments.