Remote IT Operations Lead for Multi-Brand Portfolio

The Digital Stronghold; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

The Digital Stronghold is seeking an IT Operations Manager to build and lead a centralized IT function across five ecommerce brands, including corporate, remote, and retail teams. You will own the systems, processes, and standards from onboarding through access management and hardware lifecycle.

You will manage SaaS platforms, enforce security controls (SSO/MFA/RBAC), and drive automation while coordinating vendor relationships. Remote work options are available.

Qualifications

• 3+ years of IT administration, systems administration, or IT operations experience.
• Hands‑on experience with Google Workspace, Slack, Asana, Adobe Creative Cloud, Shopify Plus, NetSuite, Figma, or comparable SaaS platforms.
• Strong knowledge of SSO, MFA, and RBAC.
• Experience building onboarding/offboarding programs and hardware lifecycle management at scale.
• Vendor management experience including SaaS licensing, renewals, and contract negotiation.
• Strong process orientation with a track record of standardizing IT operations and documentation.
• Excellent troubleshooting, communication, and cross‑functional collaboration skills.

Responsibilities

• Establish and manage a centralized, secure IT administration function across five ecommerce brands and corporate/remote/retail teams.
• Administer core business applications and manage user accounts, licenses, permissions, SSO, MFA, and RBAC.
• Develop standardized onboarding/offboarding processes covering provisioning, access management, and hardware lifecycle.
• Own hardware procurement, deployment, tracking, lifecycle, replacement, and recovery.
• Standardize IT processes, policies, and system administration across brands.
• Support ecommerce teams with access to Shopify Plus, NetSuite, and other platforms.
• Handle IT support requests, troubleshoot access issues, and coordinate vendor escalations.
• Identify opportunities to automate provisioning and access management workflows.

Skills

IT administration

SaaS platforms

RBAC & MFA

SSO

Onboarding/offboarding

Vendor management

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

Slack

Asana

Adobe Creative Cloud

Shopify Plus

NetSuite

Figma

Job description

The Digital Stronghold is seeking an IT Operations Manager to build and lead a centralized IT function across five ecommerce brands, including corporate, remote, and retail teams. You will own the systems, processes, and standards from onboarding through access management and hardware lifecycle.

You will manage SaaS platforms, enforce security controls (SSO/MFA/RBAC), and drive automation while coordinating vendor relationships. Remote work options are available.