IT Operations Manager

The Digital Stronghold; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

The Digital Stronghold is seeking an IT Operations Manager to build and lead a centralized IT function across five ecommerce brands, including corporate, remote, and retail teams. You will own the systems, processes, and standards from onboarding through access management and hardware lifecycle.

You will manage SaaS platforms, enforce security controls (SSO/MFA/RBAC), and drive automation while coordinating vendor relationships. Remote work options are available.

Qualifications

• 3+ years of IT administration, systems administration, or IT operations experience.
• Hands‑on experience with Google Workspace, Slack, Asana, Adobe Creative Cloud, Shopify Plus, NetSuite, Figma, or comparable SaaS platforms.
• Strong knowledge of SSO, MFA, and RBAC.
• Experience building onboarding/offboarding programs and hardware lifecycle management at scale.
• Vendor management experience including SaaS licensing, renewals, and contract negotiation.
• Strong process orientation with a track record of standardizing IT operations and documentation.
• Excellent troubleshooting, communication, and cross‑functional collaboration skills.

Responsibilities

• Establish and manage a centralized, secure IT administration function across five ecommerce brands and corporate/remote/retail teams.
• Administer core business applications and manage user accounts, licenses, permissions, SSO, MFA, and RBAC.
• Develop standardized onboarding/offboarding processes covering provisioning, access management, and hardware lifecycle.
• Own hardware procurement, deployment, tracking, lifecycle, replacement, and recovery.
• Standardize IT processes, policies, and system administration across brands.
• Support ecommerce teams with access to Shopify Plus, NetSuite, and other platforms.
• Handle IT support requests, troubleshoot access issues, and coordinate vendor escalations.
• Identify opportunities to automate provisioning and access management workflows.

Skills

IT administration

SaaS platforms

RBAC & MFA

SSO

Onboarding/offboarding

Vendor management

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

Slack

Asana

Adobe Creative Cloud

Shopify Plus

NetSuite

Figma

Job description

IT Operations Manager

The Digital Stronghold | Engineering | Remote

At The Digital Stronghold, our Engineering team powers the systems behind five beloved men's brands, from ecommerce storefronts to the tools our teams use every day. We're looking for a builder who wants to create the IT foundation that keeps our people equipped, secure, and moving fast.

Role Overview

As our IT Operations Manager, you'll build and lead centralized IT administration across our portfolio of five ecommerce brands, supporting corporate, remote, and retail teams. You'll own the systems, processes, and standards that shape every employee's experience with technology, from day-one onboarding through access management, hardware lifecycle, and vendor relationships. This is a hands-on, high-ownership role for someone who is highly organized, security-minded, and energized by bringing structure to a multi-brand environment.

You'll:

• Establish and manage a centralized, secure IT administration function across five ecommerce brands, plus corporate, remote, and retail teams
• Administer our core business applications, including Google Workspace, Slack, Asana, Adobe Creative Cloud, Shopify Plus, NetSuite, Figma, and other SaaS platforms
• Manage user accounts, licenses, permissions, SSO, MFA, and role-based access across business systems
• Build standardized onboarding and offboarding processes covering account provisioning, access management, hardware assignment, and deactivation
• Implement role- and department-based access aligned to each brand and employee function
• Create and maintain a centralized inventory of hardware, software, SaaS, and licenses
• Own hardware procurement, deployment, tracking, lifecycle, replacement, and recovery
• Standardize IT processes, policies, documentation, and system administration across all brands
• Support ecommerce and business teams with access to Shopify Plus, NetSuite, and third‑party ecommerce platforms
• Field IT support requests, troubleshoot access issues, and coordinate vendor escalations
• Find and implement opportunities to automate provisioning, access management, and repetitive IT work
• Uphold security standards, including MFA, access controls, least‑privilege access, and periodic access reviews
• Manage SaaS vendors, renewals, and licensing to control cost and ensure business continuity
• Maintain centralized IT documentation, application ownership records, access matrices, and operating procedures

What We're Looking For

• 3+ years of experience in IT administration, systems administration, or IT operations
• Hands‑on experience administering Google Workspace, Slack, Asana, Adobe Creative Cloud, Shopify Plus, NetSuite, Figma, or comparable SaaS platforms
• Strong working knowledge of SSO, MFA, and role‑based access control (RBAC)
• Experience building and running onboarding/offboarding programs and hardware lifecycle management at scale
• Vendor management experience, including SaaS licensing, renewals, and contract negotiation
• A strong process orientation, with a track record of standardizing and documenting IT operations
• Excellent troubleshooting, communication, and cross‑functional collaboration skills
• A bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Bonus Points If You...

• Have supported IT across multiple brands or business units
• Have experience supporting both corporate/remote staff and retail environments
• Have built automation for provisioning or access management workflows

Why You'll Love This Role

• You’ll build it. This is a chance to design centralized IT operations from the ground up and set the standard across five brands.
• Your impact is everywhere. Every employee, at every brand, will feel the difference your systems and processes make.
• Variety keeps it interesting. From ecommerce platforms to retail stores to creative teams, no two days look the same.
• Room to innovate. You’ll have the ownership to identify automation opportunities and bring smarter ways of working to life.

Who We Are

The Digital Stronghold is a portfolio of five brands built for men, spanning performance athletics and everyday style, including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics. Each brand has its own loyal community and distinct point of view, and together they cover a broad range of how men live, perform, and dress.

We are creators, builders, and collaborators. We believe in design‑led thinking, thoughtful storytelling, and delivering products and experiences that our consumers truly love.

Our Values

• Own the outcome
• Move with purpose
• Speak truth, listen fullyLearn and share
• Drop the ego
• Build for the long haul

Location & Travel

This is a fully remote role with no travel required. You'll work independently while staying highly responsive and connected with teams across all five brands.