Remote IT & Network Monitoring Specialist

Page Mechanical Group, Inc.; Belton (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking a technically minded IT support professional who bridges the gap between end-user helpdesk and senior engineering.

You will own monitoring across our network, cloud, and NaaS environments and serve as the first-level escalation for technical issues. In this remote role, you will monitor using Splunk and other tools, triage alerts, perform first-level network troubleshooting, manage the ticket queue, and support endpoint and device management.

Qualifications

• 3+ years in IT support, NOC, or junior systems administration.
• Working knowledge of TCP/IP, DNS, VLANs, subnetting, and basic firewall behavior.
• Experience with monitoring/alerting platforms: Splunk, PRTG, Datadog, Zabbix, or equivalent.
• Familiarity with Microsoft Intune or another MDM for device enrollment and policy deployment.
• Experience supporting Windows environments at a systems level.
• Strong communication skills and clear incident documentation.

Responsibilities

• Own monitoring across network, cloud, and NaaS environments and triage alerts.
• Serve as first technical escalation point for helpdesk issues.
• Manage technical ticket queue and ensure proper routing.
• Support endpoint and device management operations and OS patching cycles.

Skills

Monitoring platforms

Networking concepts

Windows system administration

MDM Intune

Strong communication

Tools

Splunk

PRTG

Datadog

Zabbix

Intune

Jira Service Management

Job description

Page Mechanical Group, Inc. is seeking a technically minded IT support professional who bridges the gap between end-user helpdesk and senior engineering.

You will own monitoring across our network, cloud, and NaaS environments and serve as the first-level escalation for technical issues. In this remote role, you will monitor using Splunk and other tools, triage alerts, perform first-level network troubleshooting, manage the ticket queue, and support endpoint and device management.