NOC & IT Technician: Remote Hands & MSP Support

Stafford Associates; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Stafford Associates seeks an IT / NOC Technician to manage our internal infra and provide high‑level support to customers. You will be the primary Remote Hands for our data center and office equipment while managing devices using the ConnectWise stack.

This role blends physical hardware work with proactive monitoring and strong user support. Responsibilities include ticket orchestration, RMM management, device onboarding, on-site rack and stack, and occasional field visits.

Qualifications

• 2–4 years in IT support or MSP environment.
• Proven experience with ConnectWise PSA and RMM.
• Experience with rack-mounting equipment and cabling.
• Proficient in Windows 10/11 and Windows Server environments.
• Ability to travel to client sites and lift up to 50 lbs.

Responsibilities

• Ticket Orchestration: triage, assign, and update tickets in ConnectWise PSA.
• RMM Management: monitor device health, deploy patches, troubleshoot alerts.
• Device Onboarding: set up new workstations/servers and document in CMDB.
• Rack & Stack: install and cable switches, firewalls, servers onsite.
• Remote Hands: perform on-site hardware troubleshooting and power cycling.
• Field Visits: travel to client sites ~10% for deployments or issues.
• End-User Support: assist with standard office applications and connectivity.
• Document solutions and processes in internal knowledge base.

Skills

ConnectWise PSA

ConnectWise RMM

Rack mounting

Windows OS

Mobility/Travel

Job description

Stafford Associates seeks an IT / NOC Technician to manage our internal infra and provide high‑level support to customers. You will be the primary Remote Hands for our data center and office equipment while managing devices using the ConnectWise stack.

This role blends physical hardware work with proactive monitoring and strong user support. Responsibilities include ticket orchestration, RMM management, device onboarding, on-site rack and stack, and occasional field visits.