Site Reliability Engineer — Incident & Deployment Expert

Re Focus LLC; O’Fallon (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

Re Focus LLC is seeking a skilled IT Operations Specialist to review and resolve incidents from monitoring and deployment activities. You will coordinate with development and regional support teams to fix issues, manage change tickets, and perform root cause analysis for high-severity incidents to prevent recurrence.

The role requires L2 support experience, Unix shell scripting and SQL proficiency, and familiarity with Splunk and Dynatrace for troubleshooting.

Qualifications

• Unix Shell Scripting and SQL are essential.
• Ability to troubleshoot using logs and monitoring tools such as Splunk or Dynatrace.
• ITSM Incident, Change and Problem Management experience is required.
• L2 support experience is a must.
• Familiarity with Snowflake is a plus.

Responsibilities

• Review and resolve incidents arising from monitoring and deployment processes.
• Coordinate with development and support teams to fix deployment issues.
• Manage change tickets and obtain CAB approvals as needed.
• Assist in root cause analysis for high-severity incidents and preventive actions.
• Support UAT and customer onboarding activities.
• Create automation scripts to reduce incidents and improve processes.
• Participate in war rooms affecting availability or customer impact.

Skills

Unix Shell Scripting

SQL

Troubleshooting logs

Splunk

Dynatrace

ITSM Incident Change Problem

L2 Support

Snowflake

Tools

Remedy

Rally

Splunk

Dynatrace

WinSCP

CyberArk/Putty

Toad Querying Tool

Job description

Re Focus LLC is seeking a skilled IT Operations Specialist to review and resolve incidents from monitoring and deployment activities. You will coordinate with development and regional support teams to fix issues, manage change tickets, and perform root cause analysis for high-severity incidents to prevent recurrence.

The role requires L2 support experience, Unix shell scripting and SQL proficiency, and familiarity with Splunk and Dynatrace for troubleshooting.