Remote IT Helpdesk Specialist – French Support

alllinestechnology; Cranberry Township (Butler County); On-site; USD 42,000 - 62,000; Full time

Job summary

AllLines Technology is seeking a Helpdesk Representative to provide remote troubleshooting and technical assistance to field and internal users. You will resolve Windows and Dell hardware issues, document interactions, and escalate incidents as needed.

The role requires strong communication in French, 1+ year of IT support experience, and an Associate degree in IT or equivalent. A fast-paced environment with structured support processes awaits.

Qualifications

• Associate degree or equivalent IT experience.
• 1+ years of remote or phone-based IT support.
• Strong verbal communication and customer service in French.
• Basic understanding of Windows OS and Dell hardware.
• Familiarity with IT service management concepts and ticketing systems.

Responsibilities

• Provide first-level technical support to field and internal users by phone.
• Troubleshoot Windows, Dell hardware, and company applications.
• Guide users through problem-solving steps to resolve incidents.
• Document calls, steps, and resolutions in ticketing systems.
• Escalate complex issues to higher-level support as needed.
• Follow IT procedures and help improve support docs.
• Maintain professionalism when assisting non-technical users.

Skills

French language

Phone-based IT support

Windows troubleshooting

Dell hardware

Company applications

Education

Associate degree in Information Technology

Tools

Ticketing systems

Job description

AllLines Technology is seeking a Helpdesk Representative to provide remote troubleshooting and technical assistance to field and internal users. You will resolve Windows and Dell hardware issues, document interactions, and escalate incidents as needed.

The role requires strong communication in French, 1+ year of IT support experience, and an Associate degree in IT or equivalent. A fast-paced environment with structured support processes awaits.