Remote IT Helpdesk Specialist (French)

All Lines Technology Inc; Cranberry Township (Butler County); On-site; USD 42,000 - 54,000; Full time

Job summary

All Lines Technology Inc is seeking a Helpdesk Representative to provide remote troubleshooting and technical assistance to field and internal users. You will diagnose Windows operating systems, Dell hardware, and company applications, guiding users through solutions and documenting steps for every interaction.

Ideal candidates have strong French-language communication skills, an Associate degree or equivalent IT experience, and at least one year of phone-based support experience.

Qualifications

• Strong verbal communication and customer service skills in French.
• 1+ years of experience providing phone-based or remote IT support.
• Basic understanding of Windows operating systems and Dell hardware.

Responsibilities

• Provide first-level technical support to field and internal users over the phone.
• Troubleshoot issues related to Windows OS, Dell hardware, and company applications.
• Document calls and resolutions in the ticketing system and escalate when needed.
• Follow IT procedures and contribute to knowledge base improvements.
• Maintain professionalism and assist non-technical users with clear guidance.

Skills

French language

Customer service

Phone-based support

Education

Associate degree or IT-related degree

Tools

Windows operating systems

Dell hardware

Job description

All Lines Technology Inc is seeking a Helpdesk Representative to provide remote troubleshooting and technical assistance to field and internal users. You will diagnose Windows operating systems, Dell hardware, and company applications, guiding users through solutions and documenting steps for every interaction.

Ideal candidates have strong French-language communication skills, an Associate degree or equivalent IT experience, and at least one year of phone-based support experience.