Remote IT Helpdesk Specialist - French Speaker

All Lines Technology Inc.; Cranberry Township (Butler County); On-site; USD 42,000 - 66,000; Full time

Job summary

All Lines Technology Inc. is seeking a Helpdesk Representative I to support field and internal users remotely, resolving hardware, software, and connectivity issues by phone. You will document interactions, adhere to IT procedures, and escalate complex problems as needed.

The role emphasizes problem solving, clear communication, and delivering excellent customer service in a fast-paced IT support environment. Fluency in French and a relevant IT background are required.

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
• 1+ years of experience providing phone-based or remote IT support.
• Strong verbal communication and customer service skills in French.

Responsibilities

• Provide first-level technical support to field users and internal users over the phone.
• Troubleshoot issues related to Windows operating systems, Dell hardware, and company applications.
• Guide users through problem-solving steps to resolve incidents effectively and efficiently.
• Document all calls, troubleshooting steps, and resolutions using internal ticketing systems.
• Escalate complex or unresolved issues to higher-level support teams as appropriate.
• Follow established IT procedures and contribute to the continuous improvement of support documentation.
• Maintain professionalism and patience when assisting non-technical users.

Skills

Verbal communication

Customer service

French language

IT service management concepts

Education

Associate degree in IT or related field

Tools

Windows OS

Dell hardware

Ticketing systems

Remote support tools

Job description

All Lines Technology Inc. is seeking a Helpdesk Representative I to support field and internal users remotely, resolving hardware, software, and connectivity issues by phone. You will document interactions, adhere to IT procedures, and escalate complex problems as needed.

The role emphasizes problem solving, clear communication, and delivering excellent customer service in a fast-paced IT support environment. Fluency in French and a relevant IT background are required.