French-Speaking Tier I Help Desk Technician - Remote

Digital Management Llc; Northern (KY); Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness programs

401(k) matching

Tuition assistance

Paid time off

Job summary

DMI, LLC is seeking a Tier I Help Desk Technician who is fluent in French to join our MMS Contact Center for remote US operations. You will provide frontline technical and customer support for mobile devices, guiding users via phone, chat, and email.

You will document interactions in ServiceNow, handle MACD requests, assist with device activation, and collaborate with teams to ensure quick resolutions in a high-volume environment, with potential overtime and weekend shifts.

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service or technical support or a contact center environment preferred.
• Experience supporting mobile devices or working with mobile carriers (e.g., Verizon, AT&T, T-Mobile) is preferred.

Responsibilities

• Provide first-level support via phone, chat and email.
• Troubleshoot mobile devices and account services.
• Create and manage ServiceNow tickets with accurate documentation.
• Process MACD requests (Moves, Adds, Changes, Disconnects).
• Assist with mobile device activation and initial configuration.
• Guide users through placing orders in self-service mobility portals.
• Respond to inbound calls, chats, and voicemails in a high-volume center.
• Maintain quality assurance and service performance standards.
• Collaborate with other teams to assist with overflow tasks and service requests.
• Cross-train on additional responsibilities within the Contact Center team.

Skills

French fluency

Strong communication

Documentation

Multitasking

Overtime flexibility

Customer service

Education

High school diploma or equivalent

Tools

ServiceNow

AD Manager

MDM tools

Active Directory

Microsoft Office

Job description

DMI, LLC is seeking a Tier I Help Desk Technician who is fluent in French to join our MMS Contact Center for remote US operations. You will provide frontline technical and customer support for mobile devices, guiding users via phone, chat, and email.

You will document interactions in ServiceNow, handle MACD requests, assist with device activation, and collaborate with teams to ensure quick resolutions in a high-volume environment, with potential overtime and weekend shifts.