Remote IT Helpdesk Specialist – 24/7 Global Support

Huntress; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Paid parental leave

Medical/Dental/Vision insurance

401(k) with 5%

Job summary

Huntress is seeking a Helpdesk Administrator to join our IT team. You will be the frontline for employee IT issues in a fully remote, 24x7 global environment, providing world-class service across multiple time zones.

You will diagnose hardware and software problems, document solutions, and collaborate with IT peers to maintain system performance. The ideal candidate demonstrates strong troubleshooting, security awareness, and clear communication, with a self-starting, team-focused attitude.

Qualifications

• Strong troubleshooting skills to diagnose and resolve technical issues quickly.
• Knowledge of security best practices for corporate environments.
• Excellent communication, including translating technical detail for non-technical users.

Responsibilities

• Use remote tools to diagnose and resolve issues for employees.
• Monitor and manage helpdesk tickets to ensure timely resolution.
• Maintain IT documentation and end-user guides.

Skills

Troubleshooting

Security best practices

Clear communication

Time management

Remote collaboration

Self-motivation

Education

CompTIA A+ certification

Tools

Windows 10/11

macOS

Google Workspace

Job description

Huntress is seeking a Helpdesk Administrator to join our IT team. You will be the frontline for employee IT issues in a fully remote, 24x7 global environment, providing world-class service across multiple time zones.

You will diagnose hardware and software problems, document solutions, and collaborate with IT peers to maintain system performance. The ideal candidate demonstrates strong troubleshooting, security awareness, and clear communication, with a self-starting, team-focused attitude.