Remote IT Help Desk Specialist I | Windows & Apps Support

Russell Tobin; United States; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Russell Tobin is hiring a Help Desk Support Specialist I to provide remote IT support across the United States. You will diagnose and resolve end-user issues in a fast-paced environment.

Responsibilities include troubleshooting Windows 10/11, ServiceNow incidents, Active Directory, Microsoft 365, Google Workspace, VPN/MFA, Wi‑Fi, and collaboration tools, with a 100% remote setup and W2 employment.

Qualifications

• Service Desk or Desktop Support experience.
• ServiceNow and Active Directory
• Windows 10/11 troubleshooting
• Microsoft 365 / Google Workspace
• VPN, MFA, and connectivity support

Responsibilities

• Provide remote technical support to end users across the US.
• Troubleshoot Windows 10/11, ServiceNow incidents, Active Directory, Microsoft 365, Google Workspace, VPN/MFA, Wi-Fi, and collaboration tools.

Skills

Service Desk or Desktop Support

ServiceNow

Active Directory

Windows 10/11

Microsoft 365

Google Workspace

VPN/MFA connectivity

Job description

Russell Tobin is hiring a Help Desk Support Specialist I to provide remote IT support across the United States. You will diagnose and resolve end-user issues in a fast-paced environment.

Responsibilities include troubleshooting Windows 10/11, ServiceNow incidents, Active Directory, Microsoft 365, Google Workspace, VPN/MFA, Wi‑Fi, and collaboration tools, with a 100% remote setup and W2 employment.