Remote IT Help Desk Specialist - First-Line Tech Support

Burjline Builders; Plano (TX); On-site; USD 39,000 - 45,000; Full time

Job summary

NETS International is seeking an IT Help Desk Specialist for a fully remote role. You will be the first point of contact for technical assistance, handling tickets, and providing timely support to employees across the organization.

The ideal candidate has proven IT help desk experience, strong Windows and Office 365 knowledge, and excellent communication skills. Relevant certifications (e.g., CompTIA A+ or ITIL) are desirable.

Qualifications

• Proven experience in a similar IT help desk or technical support position.
• Strong knowledge of Microsoft Windows operating systems and the Office 365 suite.
• Familiarity with help desk ticketing software and remote support tools.
• Excellent problem-solving skills and the ability to diagnose technical issues effectively.
• Exceptional verbal and written communication skills with a customer-centric approach.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Relevant IT certifications, such as CompTIA A+ or ITIL Foundation, are highly desirable.

Responsibilities

• Provide first-line technical support to end-users, responding to issues and queries via phone, email, and the ticketing system.
• Troubleshoot and resolve hardware, software, and network connectivity problems in a timely and professional manner.
• Log, prioritize, and meticulously track all incidents and service requests in the help desk system.
• Install, configure, and maintain desktops, laptops, peripherals, and company-approved applications.
• Escalate unresolved or complex issues to senior IT staff, providing detailed information for further investigation.
• Assist with user account management, including password resets, permissions, and new user setups.
• Develop and maintain technical documentation and user guides for our internal knowledge base.
• Contribute to a positive and supportive team environment focused on delivering exceptional customer service.

Skills

Windows OS

Office 365

Remote support

Ticketing system

Problem-solving

Communication skills

Multi-tasking

IT certifications (CompTIA A+ or ITIL)

Tools

Help desk ticketing software

Remote access tools

Job description

NETS International is seeking an IT Help Desk Specialist for a fully remote role. You will be the first point of contact for technical assistance, handling tickets, and providing timely support to employees across the organization.

The ideal candidate has proven IT help desk experience, strong Windows and Office 365 knowledge, and excellent communication skills. Relevant certifications (e.g., CompTIA A+ or ITIL) are desirable.