Client IT Support Agent - 24/7 Help Desk (Evening Shift)

Russell Tobin; South Jordan (UT); On-site; USD 52,000 - 60,000; Full time

Job summary

Russell Tobin is seeking a Client Service Desk Agent to be the first point of contact for external clients, delivering technical support across multiple platforms in a fast-paced 24x7x365 environment. You will handle phone inquiries, document issues, and strive for high first-contact resolution while maintaining professionalism.

The role requires strong communication, empathy, and basic IT knowledge. You will document interactions in the ticketing system, assist with troubleshooting, and

Qualifications

• High school diploma or GED required.
• Preferred 2-5 years of customer support experience via phone and chat.
• Strong interpersonal skills, empathy, active listening, and clear professional communication.

Responsibilities

• Provide front-line support via phone with external clients.
• Document all support interactions in the ticketing system with problem details and resolutions.
• Communicate ticket status, next steps, and resolutions promptly.
• Collaborate with team members to ensure service excellence and share knowledge.

Skills

Customer support

Phone support

Active listening

Communication

Education

High school diploma or GED

Tools

Windows OS

Ticketing system

Job description

Russell Tobin is seeking a Client Service Desk Agent to be the first point of contact for external clients, delivering technical support across multiple platforms in a fast-paced 24x7x365 environment. You will handle phone inquiries, document issues, and strive for high first-contact resolution while maintaining professionalism.

The role requires strong communication, empathy, and basic IT knowledge. You will document interactions in the ticketing system, assist with troubleshooting, and