Remote IT Help Desk Pro: Support & Troubleshooting

Terrestris, LLC; Dover-Foxcroft (ME); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Professional development

Job summary

Terrestris, LLC is seeking a TemporaryRemote Help Desk Specialist to support the IRS CI with remote user assistance across the US. The role covers ticket handling, account management, and basic hardware/software troubleshooting for thousands of users.

You will educate on self-service options, process tickets via ServiceNow, and escalate complex issues. Candidates should have 1+ year IT help desk experience and strong customer service skills to work remotely.

Qualifications

• Must be a US citizen.
• 1+ year of IT help desk support.
• High school diploma or equivalent.
• Proficiency with laptops/desktops, OS, and basic hardware.
• Ability to guide users via chat/phone/email and document steps.
• Ability to handle multiple users concurrently.

Responsibilities

• Provide remote support to US staff and CI customers.
• Aid in user account management and access provisioning.
• Respond to tickets via email, phone, and chat.
• Install systems and software in customer environments.
• Troubleshoot desktop/laptop issues and software problems.
• Use ServiceNow or similar ticketing systems to track progress.

Skills

Customer service

Remote support

Ticketing

Troubleshooting

Communication skills

Hardware/software basics

Education

Associate's degree in IT

Tools

ServiceNow

Job description

Terrestris, LLC is seeking a TemporaryRemote Help Desk Specialist to support the IRS CI with remote user assistance across the US. The role covers ticket handling, account management, and basic hardware/software troubleshooting for thousands of users.

You will educate on self-service options, process tickets via ServiceNow, and escalate complex issues. Candidates should have 1+ year IT help desk experience and strong customer service skills to work remotely.