Remote IT Help Desk Specialist - Customer-Focused Support

Terrestris Global Solutions; Manchester (KY); Remote; USD 40,000 - 70,000; Full time

Job summary

Terrestris is hiring a Remote IT Help Desk Specialist to support the IRS Criminal Investigation division. The role provides remote user support, handles account management, and educates customers on self-service options.

Responsibilities include troubleshooting desktops, laptops, software, hardware, and coordinating with service providers. Candidates must be US citizens with at least one year of help desk experience, and an IT-related degree is preferred.

Qualifications

• US citizenship required.
• 1+ year of IT help desk support.
• High school diploma or equivalent; associate degree in IT preferred.

Responsibilities

• Provide remote support to US staff and CI customers.
• Assist in user account management and access provisioning.
• Apply customer service best practices and resolve routine issues.
• Install systems, software, and hardware in customer environments.
• Troubleshoot and resolve end-user hardware/software problems.
• Coordinate with service providers and escalate issues as needed.

Skills

Customer service

Remote work

IT help desk support

Account management

Education

High school diploma or equivalent

Associate’s degree in IT

Tools

ServiceNow

Job description

Terrestris is hiring a Remote IT Help Desk Specialist to support the IRS Criminal Investigation division. The role provides remote user support, handles account management, and educates customers on self-service options.

Responsibilities include troubleshooting desktops, laptops, software, hardware, and coordinating with service providers. Candidates must be US citizens with at least one year of help desk experience, and an IT-related degree is preferred.