Remote IT Help Desk Specialist: Support & Troubleshooting

Terrestris, LLC; Elizabethtown (NC); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Life and disability benefits

Tuition assistance

Professional development

Work-life programs

Job summary

Terrestris, LLC is seeking a Temporary Remote Help Desk Specialist to support the IRS CI across the United States. The role provides remote user support to CI staff and customers, handles account management, and guides users through self-service options.

You will troubleshoot hardware/software, install systems, and manage tickets with ServiceNow. The position requires 1+ year IT help desk experience, proficiency with laptops/desktops, strong communication skills, and the ability to work remotely

Qualifications

• Customer service skills with strong written and oral communication.
• Ability to troubleshoot end-user hardware and software problems.
• Experience with IT help desk support and incident ticket handling.

Responsibilities

• Provide remote support to CI staff and customers.
• Manage user accounts and access for resources.
• Install systems and software in customer environments.
• Troubleshoot and resolve hardware and software issues.
• Assist with ticketing, documentation, and escalation as needed.

Skills

Customer service

Technical troubleshooting

Remote work ability

Communication skills

US citizen

Education

High school diploma or equivalent

Associates degree in IT or equivalent

Tools

ServiceNow

Job description

Terrestris, LLC is seeking a Temporary Remote Help Desk Specialist to support the IRS CI across the United States. The role provides remote user support to CI staff and customers, handles account management, and guides users through self-service options.

You will troubleshoot hardware/software, install systems, and manage tickets with ServiceNow. The position requires 1+ year IT help desk experience, proficiency with laptops/desktops, strong communication skills, and the ability to work remotely