Remote IT Help Desk Pro - Troubleshoot, Support & Resolve
Terrestris Global Solutions
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Terrestris Global Solutions is seeking a Remote IT Help Desk Specialist to support the IRS Criminal Investigation, providing help desk assistance across 4,000+ customers at 250+ posts nationwide. The role involves remote ticket handling, user account management, and guidance on self-service options to resolve issues efficiently.
You will work remotely from home, assisting multiple customers, following knowledge articles, and coordinating with service providers as needed.
Qualifications
- Must be a US citizen.
- 1+ year of IT help desk support.
- High school diploma or equivalent.
- Proficiency in laptops, desktops, operating systems, and hardware technologies.
- Ability to follow knowledge articles and articulate instructions in chat, phone, and email.
- Able to work remotely from home.
- Associate’s degree in IT or equivalent experience preferred.
Responsibilities
- Provide remote support to US staff and CI customers.
- Assist user account management and access.
- Educate customers on self-service options and process tickets.
- Respond to emails and manage ticket queues.
- Troubleshoot desktop, laptop, and software issues.
- Test and debug programs per requirements.
Skills
Education
Tools
Job description
Terrestris Global Solutions is seeking a Remote IT Help Desk Specialist to support the IRS Criminal Investigation, providing help desk assistance across 4,000+ customers at 250+ posts nationwide. The role involves remote ticket handling, user account management, and guidance on self-service options to resolve issues efficiently.
You will work remotely from home, assisting multiple customers, following knowledge articles, and coordinating with service providers as needed.
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