Remote IT Help Desk – GCC High Migration Support

INSPYR Solutions; Channelview (TX); Remote; USD 20,664 - 34,440; Part time

Job summary

A national technology solutions provider is seeking an Entry Level IT Help Desk professional for a remote position. This contract role involves handling end-user calls during a GCC High migration, providing troubleshooting support, and escalating complex issues to full-time staff. Candidates should be flexible to work various shifts and should have their own equipment, preferably Windows, to access Citrix. This position offers a chance to join a dedicated team focused on supporting critical technology solutions.

Qualifications

• Experience in answering calls using a provided script.
• Ability to complete simple troubleshooting steps.
• Flexible to work multiple shifts, day and night.

Responsibilities

• Handle end-user calls using a scripted process.
• Escalate difficult issues to full-time staff.
• Support for GCC High migration calls.

Skills

Troubleshooting

Call handling

Flexibility

Tools

Windows

Citrix

Job description

A national technology solutions provider is seeking an Entry Level IT Help Desk professional for a remote position. This contract role involves handling end-user calls during a GCC High migration, providing troubleshooting support, and escalating complex issues to full-time staff. Candidates should be flexible to work various shifts and should have their own equipment, preferably Windows, to access Citrix. This position offers a chance to join a dedicated team focused on supporting critical technology solutions.