Help Desk Support - Level 1 (Carlsbad) 4026

Noesis Group Inc.; Carlsbad (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fully paid medical and dental

Matching 401K plan

Generous Paid Time Off

$5,000 annual training budget

Job summary

Noesis Group Inc. is seeking a full-time IT Help Desk Support Level 1 in Carlsbad, California. The role involves providing on-site technical support to clients, resolving a wide range of technology issues, and offering excellent customer service. Ideal candidates should have broad experience in hardware and software support, strong communication skills, and the ability to learn new technologies quickly. This position comes with comprehensive benefits including paid medical and dental, a matching 401K plan, and a generous Paid Time Off policy.

Qualifications

• Broad hardware and software support experience.
• Ability to build and maintain supportive relationships.
• Excellent communication and customer service skills.
• Ability to learn new technologies quickly.

Responsibilities

• Provide on-site technical support for clients.
• Identify, research, and resolve technical issues.
• Serve as the first point of contact for technical support.

Skills

Customer service skills

Technical writing and documentation

Analytical and deductive reasoning

Technical support for PC and Mac

Education

4-Year college degree or equivalent experience

Information Technology certifications

Tools

Microsoft Office suite

Microsoft’s operating systems

Job description

Help Desk Support - Level 1 (Carlsbad) 4026

Looking for a new opportunity with amazing benefits?

Noesis Group, Inc. provides IT/IS consulting services to the business, educational, and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long‑term clients.

We provide a full work environment with benefits including fully paid medical and dental, matching 401K plan, generous Paid Time Off up to four weeks commensurate with seniority, and a $5,000 annual training budget for employees who wish to further their education in Information Technology.

We are currently seeking a highly motivated, full‑time IT Help Desk Support Level 1 to provide outstanding customer service to our clients.

Job Description

Under the direct supervision of the Client Support Manager, the IT Help Desk Support – Level 1 will provide on‑site technical support for our Noesis client. The support specialist must quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The role serves as the first point of contact for end‑user technical support needs. This full‑time position carries a regular schedule of 40 hours per week. The support specialist will embrace the entrepreneurial spirit of our growing organization and possess high levels of self‑initiative, accountability, flexibility, coupled with a professional and strong work ethic.

Requirements

• Broad hardware and software support experience
• Ability to build and maintain supportive relationships within the organization
• Highly accurate, organized, and detail‑oriented
• Excellent customer service skills
• Exceptional oral and written communication skills
• Excellent technical writing and documentation skills
• Above‑average analytical and deductive reasoning skills
• Ability to learn new technologies quickly and easily
• Works efficiently and reliably in unsupervised and varying environments
• Maintains calm and professional composure in stressful environments
• Demonstrated track record of offering excellent customer service over the phone
• Working knowledge of all of Microsoft’s operating systems
• Willing to handle support both over the phone and on‑site locations to support client desktop needs
• Strong working knowledge of all of the components in Microsoft Office suite
• Can quickly and efficiently diagnose and resolve problems with both PC and Mac
• Prefer one or more current Information Technology certifications
• Prefer a 4‑Year college degree (Bachelor’s or above) or equivalent experience
• 2+ years of highly relevant, extensive, hands‑on experience
• Must have a current CA driver’s license