Remote IT Help Desk Analyst

Apex Systems; Oak Ridge (TN); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

ESPP

401K

HSA

EAP

Discount program

Career coach

Certification discounts

Job summary

Everforth Apex is seeking a Service Desk Agent to provide front-line technical support for internal users. You will handle requests via phone, chat, and email, troubleshoot hardware and software, and assist with account resets in AD/Entra ID.

The role covers remote and on-site work in Oak Ridge, with four 10-hour shifts between 7 AM and 7 PM, Monday through Friday. A HS diploma and 1–3 years of experience are required.

Qualifications

• High school diploma or equivalent.
• 1–3 years in fast-paced customer service or tech support.
• Proficiency with Microsoft 365 Suite, Office and Windows 10 in enterprise environments.
• Experience with AD/Entra ID and password resets.
• US citizenship and a dedicated remote workspace with reliable internet.

Responsibilities

• Provide front-line support via phone, chat, and email.
• Diagnose and resolve issues for hardware and software.
• Assist with account unlocks and password resets in AD/Entra ID.
• Troubleshoot network connectivity and provide documentation updates.
• Escalate to specialists as needed and maintain incident records.

Skills

Microsoft 365

Windows 10

Active Directory

Entra ID

Password resets

Education

High school diploma

Tools

PowerShell

DFS

Exchange Server

Job description

Everforth Apex is seeking a Service Desk Agent to provide front-line technical support for internal users. You will handle requests via phone, chat, and email, troubleshoot hardware and software, and assist with account resets in AD/Entra ID.

The role covers remote and on-site work in Oak Ridge, with four 10-hour shifts between 7 AM and 7 PM, Monday through Friday. A HS diploma and 1–3 years of experience are required.