Professional - Desktop Support Technician II

Apex Systems; Evansville (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401(k) plan

Certification programs

Job summary

Everforth Apex in Evansville, IN is seeking a Desktop Support Technician II to provide hands-on IT support for PCs, software, and peripherals.

You’ll install Windows 10, manage Microsoft 365 apps, troubleshoot LAN/WAN, log incidents in ServiceNow, and support end users to minimize downtime. This on-site role supports device refresh initiatives and requires an associate degree with 2–4 years of desktop support experience.

Qualifications

• Associate degree required in computer science or related field.
• 2–4 years in desktop support or IT helpdesk.
• Strong Windows 10, Microsoft 365, and networking knowledge.

Responsibilities

• Serve as primary contact for technical assistance by phone, email, or in person.
• Troubleshoot LAN/WAN issues and perform remote troubleshooting as needed.
• Install/configure/upgrade Windows 10 and Microsoft 365 apps.
• Maintain hardware and peripherals including printers, scanners, and video conferencing devices.
• Log incidents in ServiceNow and track IT asset inventory.
• Coordinate with senior IT staff for escalation.

Skills

Windows OS

Microsoft 365

Hardware & Networking

LAN/WAN troubleshooting

Education

Associate's degree in computer science

Tools

ServiceNow

Job description

Desktop Support Technician II

Job#: 3056571

Location: Evansville, Indiana (On-site)

Role Overview

An established organization is seeking a Desktop Support Technician II to provide essential technical support and assistance for computer systems, associated hardware, and software. The selected professional will troubleshoot technical issues, maintain critical IT equipment, and support end-users to ensure smooth daily operations and minimal downtime. This position plays an active role in running end-of-life refresh initiatives and device update projects.

Key Responsibilities

• Serve as the primary point of contact for employees seeking technical assistance via phone, email, or in person.
• Perform remote troubleshooting utilizing diagnostic techniques and precise inquiry to resolve local area network (LAN) and wide area network (WAN) issues.
• Install, configure, and upgrade PC software and operating systems, specifically Windows 10 and Microsoft 365 applications.
• Maintain daily performance of computer systems, assisting with hardware setup and resolving peripheral issues related to printers, scanners, and video conferencing equipment.
• Record events, technical problems, and their resolutions within helpdesk software such as ServiceNow.
• Track inventory of IT equipment and spare components to maintain accurate records.
• Follow up with clients to ensure system functionality, providing necessary guidance and coordinating with advanced IT staff for escalation.

Required Qualifications

Education: Associate’s degree in computer science or a closely related technical field is required.

Experience: Two to four years of experience in desktop support, IT helpdesk, or a related technical support capacity.

Technical Skills: In-depth knowledge of computer hardware, software, and networking in Windows-based environments. Familiarity with network troubleshooting services and tools related to firewalls, VPN, TCP/IP, network routing, and switches. Proven experience utilizing issue tracking systems like ServiceNow.

Preferred Qualifications

• Strong customer service orientation with the ability to interpret and explain technical issues clearly.
• Demonstrated ability to manage time and priorities effectively within a fast-paced working environment.
• Prior experience assisting with corporate equipment deployment and technology refresh cycles.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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