Remote IT Governance Technical Writer & Trainer

Signature Performance; Seattle (WA); Remote; USD 87,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

Paid Holidays

Tuition Assistance

Job summary

Signature Performance is seeking a ClaimsXM Technical Writer to bridge information between SMEs and front‑end users. This remote, nationwide role focuses on collecting, organizing, and presenting complex IT documentation for varied audiences.

You will research, write, edit, and maintain governance materials, including policies and SOPs, collaborating with operational staff, developers, and data engineers. Strong communication and training skills are essential.

Qualifications

• 3–5 years technical writing and training in IT environments.
• Experience collaborating with technical and operational teams.
• Proficiency with Microsoft Office suite and documentation tools.
• Ability to learn new processes, software, and concepts quickly.
• Strong analytical and publication deadline skills.

Responsibilities

• Research and analyze technical information from SMEs to create documentation.
• Design and format materials using diagrams and charts for diverse audiences.
• Create, write, and maintain IT governance docs including policies and SOPs.
• Review content for consistency, accuracy, and grammar; test with users.
• Maintain annual reviews and updates of governance documentation.
• Deliver clear verbal and written communication; provide training.

Skills

Technical writing

Analytical mindset

Time management

Public speaking

Training

Education

Bachelor's degree in communication/English/IT

Tools

Microsoft Word

Excel

Visio

PowerPoint

JIRA

Confluence

Trizetto

Job description

Signature Performance is seeking a ClaimsXM Technical Writer to bridge information between SMEs and front‑end users. This remote, nationwide role focuses on collecting, organizing, and presenting complex IT documentation for varied audiences.

You will research, write, edit, and maintain governance materials, including policies and SOPs, collaborating with operational staff, developers, and data engineers. Strong communication and training skills are essential.