Remote IT Field Operations Leader – TechOps & Strategy

Wing; Palo Alto (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

Wing is seeking an experienced IT Field Operations Manager to join our IT Services team. This remote role oversees the delivery, management, and ongoing support of Wing's globally deployed edge IT infrastructure systems, forming the foundation for our autonomous delivery service.

You will lead the TechOps support function, shape core policies and playbooks, manage vendor relationships, and own the budget as Wing scales.

Qualifications

• Minimum 8+ years of experience in IT operations, support or related field with leadership experience.
• Experience managing third-party vendors, MSPs, or contingent workforces including contracts and financial oversight.
• Strong ITSM familiarity (ITIL/ITSM) and ability to define strategy, processes, and playbooks.

Responsibilities

• Manage end-to-end service delivery of globally deployed edge IT infrastructure and TechOps support.
• Own vendor relationships, contract management, performance reviews, and financial oversight.

Skills

Leadership

Vendor management

IT operations

Strategic planning

Stakeholder communication

Incident response

Education

BA/BS/MS degree in a related field

Tools

ServiceNow

Puppet

Zabbix

Google Cloud Platform

Google Workspace

MDM platforms

Job description

Wing is seeking an experienced IT Field Operations Manager to join our IT Services team. This remote role oversees the delivery, management, and ongoing support of Wing's globally deployed edge IT infrastructure systems, forming the foundation for our autonomous delivery service.

You will lead the TechOps support function, shape core policies and playbooks, manage vendor relationships, and own the budget as Wing scales.