Remote IT Desktop Support Engineer (Contract-to-Hire)

TEKsystems

Canton (OH)

On-site

USD 26,000 - 34,000

Full time

16 hours ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking an Onsite Support Technician for a contract-to-hire role in Canton, OH. You will provide advanced onsite desktop, laptop, and peripheral support, troubleshoot hardware, software, and network issues, and coordinate with service delivery teams to keep end users productive.

Ideal candidates have prior helpdesk/desktop support experience, familiarity with Windows, Microsoft 365, Active Directory, and ticketing systems, and strong communication skills to deliver customer-focused

Qualifications

Experience providing Tier II desktop support in an enterprise environment.
Strong knowledge of Windows operating systems, Microsoft 365 applications, and desktop hardware.
Experience supporting printers, mobile devices, peripherals, and basic network connectivity issues.
Familiarity with Active Directory, user account administration, and ticketing systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent verbal and written communication skills with a customer-service orientation.

Responsibilities

Provide advanced onsite technical support for desktop, laptop, mobile devices, printers, and peripherals.
Troubleshoot and resolve escalated hardware, software, OS, and network connectivity problems.
Serve as a liaison between end users, Remote Service Desk, and engineering teams to ensure timely resolution.
Escalate complex incidents to specialized support teams and collaborate on root cause analysis and permanent solutions.
Install, configure, image, deploy, and maintain end-user devices and associated software applications.
Support workstation moves, adds, changes, upgrades, and technology refresh initiatives.
Maintain accurate documentation of incidents, resolutions, asset information, and system configurations within ticketing systems.
Monitor system performance, identify recurring issues, and recommend improvements to enhance stability and user experience.
Coordinate with hardware vendors and third-party providers for repairs, warranty work, and system upgrades.
Adhere to service standards, processes, and documentation requirements while meeting SLAs.
Completes Access Requests based on approval form security access.
Provide professional, customer-focused support while building strong relationships with client end users and stakeholders.