Remote IT App Support: Mobile & Software Troubleshooter

Nityo Infotech; Florence (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Nityo Infotech is looking for an IT Application Support Specialist to provide remote support for application issues and troubleshooting. The candidate will investigate bugs and feature requests, ensuring effective communication with IT teams and clients.

With a requirement of 1–3 years of experience, a Bachelor’s degree in IT or related field, and proficiency in mobile OS platforms, this role is critical for maintaining client satisfaction and operational excellence.

Qualifications

• 1–3 years of application development support experience.
• Solid knowledge of mobile OS platforms (iOS, Android).
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-level technical support, maintenance, and troubleshooting for our client platform.
• Troubleshoot and resolve mobile device issues or problems with device hardware and software.
• Manage trouble tickets using the corporate ticketing system.

Skills

Application development support

Mobile OS platforms (iOS, Android)

Communication skills

Mobile Device Management

Education

Bachelor’s Degree in computer science, information technology, or equivalent

Tools

ServiceNow

Job description

Nityo Infotech is looking for an IT Application Support Specialist to provide remote support for application issues and troubleshooting. The candidate will investigate bugs and feature requests, ensuring effective communication with IT teams and clients.

With a requirement of 1–3 years of experience, a Bachelor’s degree in IT or related field, and proficiency in mobile OS platforms, this role is critical for maintaining client satisfaction and operational excellence.