Application support

Turtle Trax S.A.; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Turtle Trax S.A. is seeking an Applications Support professional to provide L2/L3 support, monitor production streams, and deliver expert guidance on workflow designs for supported applications.

You will troubleshoot production issues, apply code fixes or patches as needed, manage software upgrades for NT Certification, and collaborate with business partners to resolve queries while ensuring compliance with IT and business controls.

Qualifications

• Experience providing L2/L3 support for production systems.
• Ability to troubleshoot, analyze, and resolve production issues.
• Experience applying code fixes/patches and managing upgrades.
• Ability to collaborate with business partners and ensure IT controls compliance.

Responsibilities

• Provide L2/L3 support and monitor production streams.
• Troubleshoot issues and escalate to relevant teams as needed.
• Apply patches and coordinate software upgrades for NT Certification.
• Engage with Business partners to resolve queries and maintain compliance.
• Monitor alerts and maintain incident response activities.

Skills

L2/L3 Support

Troubleshooting

Monitoring

Stakeholder management

Patch deployment

Education

NT Certification

Job description

Application support

Candidate will be responsible to provide L2/L3 Support, Monitor, and provide support to production streams and provide expert knowledge on all workflow designs for supported applications. Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failures, and be able to apply code fixes/patches on an as needed basis. Candidate will bring onboard new software version (upgrades) for NT Certification, Packaging and Deployment. Candidate should be able to work with Business partners directly to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support. Monitor and attend to all alerts and escalates production issues as needed to relevant teams and management.

remote

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