IT Support Specialist

Nityo Infotech; Florence (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Nityo Infotech is looking for an IT Application Support Specialist to provide remote support for application issues and troubleshooting. The candidate will investigate bugs and feature requests, ensuring effective communication with IT teams and clients.

With a requirement of 1–3 years of experience, a Bachelor’s degree in IT or related field, and proficiency in mobile OS platforms, this role is critical for maintaining client satisfaction and operational excellence.

Qualifications

• 1–3 years of application development support experience.
• Solid knowledge of mobile OS platforms (iOS, Android).
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-level technical support, maintenance, and troubleshooting for our client platform.
• Troubleshoot and resolve mobile device issues or problems with device hardware and software.
• Manage trouble tickets using the corporate ticketing system.

Skills

Application development support

Mobile OS platforms (iOS, Android)

Communication skills

Mobile Device Management

Education

Bachelor’s Degree in computer science, information technology, or equivalent

Tools

ServiceNow

Job description

IT Application Support Specialist

Location: Remote (Florence, KY). Willing to travel to client location as needed.

Duration: Fulltime

Job Description: IT Application Support Specialist will investigate and troubleshoot application issues, feature requests, and bug resolution. Work closely with IT Support, Database, and Application Development teams. Identify bugs and opportunities for improvement and communicate them to the appropriate teams.

Responsibilities:

• Provide first‑level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (web and mobile apps)
• Provide input to design requirements for the client platform future roadmap
• Provide user guidance for client‑designated mobile/web applications as requested
• Troubleshoot and resolve mobile device issues or problems with device hardware and software for the client apps
• Perform functional testing and documentation to support readiness of new solutions
• Provide basic troubleshooting and problem resolution for mobile device hardware from multiple vendors (Apple, Samsung, HTC, Motorola, etc.)
• Provide basic troubleshooting and problem resolution for mobile device software operating systems from multiple vendors (iOS & Android)
• Manage trouble tickets using the client‑designated corporate ticketing system (ServiceNow)
• Provide input to design requirements for installation, integration, and testing of smart phone information systems
• Support the customer in developing and maintaining technical and procedural documentation for enterprise mobile device configurations, technical support, processes, and procedures
• Update and create knowledge base and work instruction documentation
• Escalate trouble tickets to Tier 3 support (Developers or Infrastructure) when advanced troubleshooting is required

Qualifications:

• 1–3 years of application development support experience
• Bachelor’s Degree in computer science, information technology, or related field, or equivalent experience
• Solid knowledge of mobile OS platforms (iOS, Android)
• Excellent verbal and written communication skills
• Experience working in a team
• Mobile Device Management and troubleshooting experience
• Knowledge of the Application Development Lifecycle is a plus

All your information will be kept confidential according to EEO guidelines.