Remote IoT SaaS Growth CSM (DACH, German)

Samsara; United States; Remote; USD 65,000 - 110,000; Full time

Benefits offered by this job

Equity participation

Job summary

Samsara is seeking a mid-level Customer Success Manager for the UK market, fully remote. You will manage 100+ named accounts, drive renewals, and lead ROI conversations with German-speaking customers.

Experience in SaaS, tech, or logistics is preferred, with a focus on internal mobility and growth in a hyper-growth environment. You will collaborate across Sales, Support, Deal Desk, Operations, and Product to deliver measurable value and expand with confidence.

Qualifications

• German language fluency (business level)
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management, or sales) in SaaS/tech/logistics
• A track record of quota over-achievement
• Strong problem-solving, communication, and presentation skills with executives and internal teams
• Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools
• Comfort in a fast-changing, high-growth environment
• A bachelor's degree from a 4-year institution, or equivalent practical experience

Responsibilities

• Manage 100+ named accounts with AI tooling to scale engagement
• Lead ROI/value conversations and renewals negotiations
• Collaborate with cross-functional teams (Sales, Support, Deal Desk, Operations, Product)
• Conduct workshops to understand customer operations and optimize value
• Champion Samsara's customer-centric principles in a global, growing team

Skills

German language fluency

Renewals and churn management

ROI-based selling

IoT/hardware-software knowledge

Executive stakeholder management

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is seeking a mid-level Customer Success Manager for the UK market, fully remote. You will manage 100+ named accounts, drive renewals, and lead ROI conversations with German-speaking customers.

Experience in SaaS, tech, or logistics is preferred, with a focus on internal mobility and growth in a hyper-growth environment. You will collaborate across Sales, Support, Deal Desk, Operations, and Product to deliver measurable value and expand with confidence.