Remote Internet Support Pro

IdeaTek; Wichita (KS); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free internet service or reimbursement

Tuition reimbursement

Community engagement opportunities

Culture that values results, effort, &

Job summary

IdeaTek is seeking an Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services while delivering exceptional support with empathy and patience. The role collaborates with internal teams to resolve issues and improve processes, with a remote/hybrid setup in Kansas and a schedule that includes training weekdays and regular hours afterward.

Candidates should have customer service experience and strong technical troubleshooting skills, plus the ability

Qualifications

• Minimum experience in a customer service role with a technical troubleshooting focus.
• Availability for training 8a-5p M-F and 9a-6p afterward with occasional weekend coverage.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Customer service

Technical troubleshooting

Team collaboration

Tools

CRM software

Ticketing systems

Job description

IdeaTek is seeking an Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services while delivering exceptional support with empathy and patience. The role collaborates with internal teams to resolve issues and improve processes, with a remote/hybrid setup in Kansas and a schedule that includes training weekdays and regular hours afterward.

Candidates should have customer service experience and strong technical troubleshooting skills, plus the ability