Internet Support Specialist, Bilingual

Jobtailor; Arizona; On-site; USD 22,041 - 30,307; Full time

Job summary

Jobtailor in Arizona is seeking a customer service professional to troubleshoot wireless, fiber internet, and phone services and deliver consistently high-quality support to customers.

You will collaborate with internal teams, identify recurring issues, and follow up to ensure issues are resolved. Fluency in Spanish and English, strong teamwork, and the ability to work M-F 8a-5p during training and 9a-6p thereafter are essential, with occasional weekend coverage.

Qualifications

• Experience in a customer service role with high-volume support and technical troubleshoot
• Fluency in Spanish and English
• Ability to work M-F 8a-5p during training and 9a-6p as the regular schedule, with occasional weekend coverage

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
• Provide a consistently high level of service to existing customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
• Identify trends or recurring issues and share insights to support process improvements
• Proactively follow up to confirm issues are resolved and expectations are met
• Demonstrate empathy, patience, and professionalism in every customer interaction

Skills

Customer service

Technical troubleshooting

Call center experience

Bilingual Spanish/English

Job description

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
• Identify trends or recurring issues and share insights to support process improvements
• Proactively follow up to confirm issues are resolved and expectations are met
• Demonstrate empathy, patience, and professionalism in every customer interaction

Requirements

• Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment
• Fluent in Spanish and English