IT Support Technician - Remote & Onsite Pro

Jobtailor; Kansas; On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor is seeking an entry-level IT Help Desk specialist to support employees in Kansas. You will respond to requests via ITSM, troubleshoot hardware, software, and access issues, and assist with onboarding and equipment deployment.

You will document resolutions, follow security policies, and continually grow technical skills through hands-on experience. Strong customer service and teamwork are essential in this role.

Qualifications

• High school diploma or equivalent required.
• Interest in technology and helping others solve technical problems.
• Strong customer service and communication skills.
• Ability to learn new technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Up to 2 years of help desk, customer service, or technical support experience.
• Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
• Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus.
• CompTIA A+ or other entry-level IT certification is a plus, but not required.

Responsibilities

• Respond to employee requests through the ITSM system.
• Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues.
• Provide friendly, professional support in person and remotely.
• Document issues and resolutions accurately.
• Escalate issues that require advanced technical support.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Configure and deploy Windows and macOS computers following documented procedures.
• Perform password resets, MFA assistance, and other routine account maintenance.
• Maintain inventory of IT equipment and software assets.
• Assist with software installations, updates, and basic system administration tasks.
• Create and update knowledge base articles and documentation.
• Participate in IT projects as assigned.
• Follow company security policies and report potential security concerns.
• Continuously build technical skills through training and hands-on experience.

Skills

Troubleshooting Hardware Issues

Customer Service Skills

Windows/macOS Configuration

Microsoft 365 Support

ITSM Knowledge

Account Access Management

VPN Configuration

MFA Assistance

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft Entra ID

Intune

ITSM Tools

Job description

Jobtailor is seeking an entry-level IT Help Desk specialist to support employees in Kansas. You will respond to requests via ITSM, troubleshoot hardware, software, and access issues, and assist with onboarding and equipment deployment.

You will document resolutions, follow security policies, and continually grow technical skills through hands-on experience. Strong customer service and teamwork are essential in this role.