Remote Internal Account Manager - Ownership & Growth

Overseas; Miami (FL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% remote setup

Availability during US business hours

Work directly with founders

High ownership role

Job summary

Hire Overseas is seeking an Internal Account Manager to own client relationships and drive retention and growth for a portfolio of companies leveraging offshore staffing and HR services. You will be the primary contact from placement through ongoing engagement, building trust and proactively surfacing risks before they escalate.

In a fast-moving, small-business environment, you will move quickly, own decisions, and have a direct impact on client satisfaction.

Qualifications

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment.
• Strong written and verbal English communication skills with a professional and responsive style.
• High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways.
• Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious.

Responsibilities

• Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement.
• Build strong, trust-based relationships that make clients feel supported and well-served.
• Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems.
• Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first.
• Handle client concerns quickly and professionally, taking ownership of resolution.
• Coordinate internally across recruiting, operations, and leadership to resolve complex client situations.
• Drive client retention by delivering a consistently high-quality account management experience.
• Identify opportunities to expand relationships including additional placements or expanded scope.
• Track account health and flag at-risk clients early with a clear plan of action.
• Maintain accurate and current records of all client interactions, account status, and open items.

Skills

Account management

English communication

Ownership mindset

Autonomy

Organization

Bias toward action

Tools

CRM tools

Job description

Hire Overseas is seeking an Internal Account Manager to own client relationships and drive retention and growth for a portfolio of companies leveraging offshore staffing and HR services. You will be the primary contact from placement through ongoing engagement, building trust and proactively surfacing risks before they escalate.

In a fast-moving, small-business environment, you will move quickly, own decisions, and have a direct impact on client satisfaction.