Internal Account Manager (INS852)

Overseas; Miami (FL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% remote setup

Availability during US business hours

Work directly with founders

High ownership role

Job summary

Hire Overseas is seeking an Internal Account Manager to own client relationships and drive retention and growth for a portfolio of companies leveraging offshore staffing and HR services. You will be the primary contact from placement through ongoing engagement, building trust and proactively surfacing risks before they escalate.

In a fast-moving, small-business environment, you will move quickly, own decisions, and have a direct impact on client satisfaction.

Qualifications

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment.
• Strong written and verbal English communication skills with a professional and responsive style.
• High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways.
• Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious.

Responsibilities

• Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement.
• Build strong, trust-based relationships that make clients feel supported and well-served.
• Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems.
• Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first.
• Handle client concerns quickly and professionally, taking ownership of resolution.
• Coordinate internally across recruiting, operations, and leadership to resolve complex client situations.
• Drive client retention by delivering a consistently high-quality account management experience.
• Identify opportunities to expand relationships including additional placements or expanded scope.
• Track account health and flag at-risk clients early with a clear plan of action.
• Maintain accurate and current records of all client interactions, account status, and open items.

Skills

Account management

English communication

Ownership mindset

Autonomy

Organization

Bias toward action

Tools

CRM tools

Job description

We're looking for an Internal Account Manager to own client relationships at Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies. You will be the primary point of contact for a portfolio of clients, keeping placements on track, resolving issues before they **escalate**, and ensuring clients stay engaged and satisfied long after the initial hire.

This is a small business. There is no large team behind you and no playbook for every situation. You will have a high degree of ownership and autonomy, which means you make real decisions, handle real problems, and have a direct impact on whether clients stay and grow. If you are a confident communicator who takes ownership instinctively, moves fast when something needs attention, and wants a role where your judgment actually matters, this role is a strong fit.

Why You'll Want to Join

• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with founders at a growing offshore staffing company with real traction and a strong client base
• High-ownership role with full autonomy over how you manage and grow your client portfolio

What You'll Work On

Client Relationship Management

• Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
• Build strong, trust-based relationships that make clients feel supported and well-served
• Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems
• Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first

Issue Resolution and Escalation

• Handle client concerns quickly and professionally, taking ownership of resolution rather than routing everything to someone else
• Identify patterns in client feedback and flag systemic issues to leadership with recommended fixes
• Coordinate internally across recruiting, operations, and leadership to resolve complex client situations
• Make judgment calls on when to escape and when to handle directly

Retention and Growth

• Drive client retention by delivering a consistently high-quality account management experience
• Identify opportunities to expand relationships including additional placements, new roles, or expanded scope
• Track account health and flag at-risk clients early with a clear plan of action

Reporting and Communication

• Maintain accurate and current records of all client interactions, account status, and open items
• Provide regular internal updates on portfolio health, client sentiment, and key risks
• Communicate clearly and professionally in writing and on calls across all client and internal interactions

What You Bring

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment
• Strong written and verbal English communication skills with a professional and responsive style
• High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways
• Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious
• Organized and detail-oriented with the ability to manage multiple client accounts simultaneously without losing track of anything
• Proactive and fast-moving with a bias toward action over deliberation when clients need support

Nice to Have

• Experience in staffing, recruiting, HR services, or workforce management
• Background working at a small business, startup, or founder-led company
• Familiarity with offshore or global hiring and the dynamics of remote contractor placements
• Experience with CRM tools for tracking client interactions and account health

If you want full ownership over a client portfolio at a fast-moving company where your decisions actually matter and your impact is directly visible, this role gives you the autonomy and the scope to do your best work.