Remote Intermodal Operations & Customer Success Specialist

CS Recruiting; Chicago (IL); Remote; USD 45,000 - 65,000; Full time

Job summary

CS Recruiting is seeking an Intermodal Operations & Customer Service Representative to support our client in Chicago, remotely. The role focuses on cultivating service-focused relationships with customers, vendors, and drayage carriers, and serving as the central contact across channels for door-to-door service requests and issue resolution.

For 2+ years in intermodal, truckload, or drayage logistics, you will monitor pickups and deliveries, resolve transit issues, and coordinate with

Qualifications

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Strong written and verbal communication with a customer-first approach.
• Deep understanding of transport dynamics, including first/last mile constraints.
• Resourceful problem-solver with analytical and interpersonal skills.
• High attention to detail and time management in a deadline-driven environment.

Responsibilities

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as the central point of contact for all customer communications across channels (portal, email, phone).
• Monitor and coordinate first and last-mile pickup and delivery activities to ensure on-time performance and equipment availability.
• Identify and resolve transit issues across the supply chain, escalating only when necessary.
• Strategically assign intermodal equipment aligning with pickup/delivery windows and profitability.
• Address full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (roughly every 4–6 weeks).
• Collaborate with operations, dispatch, and logistics teams to ensure end-to-end alignment.

Skills

Customer service

Communication

Problem solving

Time management

Team player

Leadership potential

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

CS Recruiting is seeking an Intermodal Operations & Customer Service Representative to support our client in Chicago, remotely. The role focuses on cultivating service-focused relationships with customers, vendors, and drayage carriers, and serving as the central contact across channels for door-to-door service requests and issue resolution.

For 2+ years in intermodal, truckload, or drayage logistics, you will monitor pickups and deliveries, resolve transit issues, and coordinate with