Intermodal Operations & Customer Service Representative (Ramp-to-Ramp Focus)

CS Recruiting; Holland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

CS Recruiting is seeking an Intermodal Operations & Customer Service Representative with a ramp-to-ramp focus for an on-site, full-time role in Ohio. The candidate will cultivate service-oriented relationships with customers, vendors, and drayage carriers, and coordinate cross-functional activities across operations, dispatch, and logistics teams.

Responsibilities include resolving transit issues, aligning equipment with pickup/delivery windows, handling ramp-to-ramp service inquiries (billing,

Qualifications

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Deep understanding of ramp-to-ramp transport dynamics and first/last mile constraints.
• Proficient in Microsoft Office and adaptable to transportation management systems.
• Strong written and verbal communication with a customer-first approach.
• Detail-oriented with strong time management in a deadline-driven environment.
• Team player with leadership potential; supervisory experience is a plus.

Responsibilities

• Cultivate service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as central contact for customer communications across channels.
• Monitor and coordinate pickup and delivery to ensure on-time performance.
• Identify and resolve transit issues across the supply chain.
• Strategically assign intermodal equipment to optimize pickup/delivery windows and profitability.
• Address ramp-to-ramp and full container load service questions, including billing and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 6 weeks).
• Collaborate with operations, dispatch, and logistics teams to ensure end-to-end alignment.

Skills

Customer service

Communication

Problem solving

Time management

Microsoft Office

Tools

Microsoft Excel

Transportation Management System (TMS)

Job description

Intermodal Operations & Customer Service Representative (Ramp-to-Ramp Focus)

• Type: Direct Hire
• Job 12167

Our client is an independent supplier of intermodal equipment and ramp-to-ramp rail service specializing in 53' containers. Their mission is to provide a quality, easy-to-use intermodal service utilizing their fleet of containers that allows customers to grow and be successful while nurturing strong business and personal relationships. Our client’s flexible service is designed exclusively for intermediaries such as IMCs, 3PLs, Brokers, Freight Forwarders and Motor Carriers.

Intermodal Operations & Customer Service Representative (Ramp-to-Ramp Focus)

Job Type: Full-time; On-site

Responsibilities:

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Identify and resolve transit issues across the supply chain, escalating only when necessary, while maintaining customer confidence.
• Strategically assign intermodal equipment, aligning with pickup/delivery windows and market profitability.
• Address ramp-to-ramp and full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 6 weeks), addressing urgent customer service needs.
• Collaborate with operations, dispatch, and logistics teams to ensure alignment from end-to-end.

Our client is an independent supplier of intermodal equipment and ramp-to-ramp rail service specializing in 53' containers. Their mission is to provide a quality, easy-to-use intermodal service utilizing their fleet of containers that allows customers to grow and be successful while nurturing strong business and personal relationships. Our client’s flexible service is designed exclusively for intermediaries such as IMCs, 3PLs, Brokers, Freight Forwarders and Motor Carriers.

Intermodal Operations & Customer Service Representative (Ramp-to-Ramp Focus)

Job Type: Full-time; On-site

Responsibilities:

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as the central point of contact for all customer communications across various channels (portal, email, phone), with emphasis on ramp-to-ramp service requests and issue resolution.
• Monitor and coordinate first and last-mile pickup and delivery activities to ensure on-time performance and equipment availability.
• Identify and resolve transit issues across the supply chain, escalating only when necessary, while maintaining customer confidence.
• Strategically assign intermodal equipment, aligning with pickup/delivery windows and market profitability.
• Address ramp-to-ramp and full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 6 weeks), addressing urgent customer service needs.
• Collaborate with operations, dispatch, and logistics teams to ensure alignment from end-to-end.

Experience:

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Deep understanding of ramp-to-ramp transport dynamics, including first/last mile constraints.
• Skilled in Microsoft Office Suite and adaptable to transportation management systems.
• Strong written and verbal communication with a customer-first approach.
• Resourceful problem-solver with a balance of analytical and interpersonal skills.
• High attention to detail and time management in a deadline-driven environment.
• Team player with leadership potential; prior supervisory experience is a plus.

This position offers a competitive base salary.