Remote Integration Team Lead — Client-Facing SME

ReSource Pro; Town of Florida (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance Day 1

Remote stipend

401k with employer match

HSA/FSA available

Disability coverage

PTO & holidays

Job summary

ReSource Pro is seeking a Team Lead, Integration to act as the technical SME on MIS software products, interfacing with clients and internal teams to convey requirements, solutions, expectations, and timelines.

You will oversee client discovery, create detailed technical documentation, and lead new client integrations while ensuring datafeed accuracy and quality across onshore/offshore teams and third-party vendors.

Qualifications

• Education: Bachelor’s degree in a technology-related field.
• Experience: 4-5 years of data or accounting analysis, plus 1+ year of software QA analysis.
• Technical Proficiency: Knowledge of SFTP setup, datafeed ingest, outgoing datafeeds, ETLs, advanced SQL querying, and API analysis, integration, and configuration; advanced Excel skills.
• Software Development Knowledge: Familiarity with the software development lifecycle and software bug analysis and reporting.
• Analytical & Detail-Oriented Mindset: Detail-oriented yet strategic with comfort learning new technologies.
• Communication & Customer Service: Excellent customer service and communication skills; able to translate between technical and business stakeholders.

Responsibilities

• Serve as the Technical Subject Matter Expert for MIS software products, consulting internally and externally on data quality, accuracy, and security concerns.
• Translate business objectives and client requests into clearly defined product feature definitions and technical requirements documentation.
• Lead the client discovery process, developing deep understanding of client needs and engaging with stakeholders at all levels, including senior management and executives.
• Support system and data integrations, representing the integration team in new client implementation meetings and allocating tasks across onshore and offshore teams and third-party vendors.
• Execute data feed integration tasks, including mapping, subject matter analysis, and ETL changes, creating validation procedures to ensure accurate reporting and a successful month-end close.
• Coach and mentor junior team members on customer communications, fostering a collaborative, customer-focused team environment.

Skills

SFTP setup

Datafeed ingest

ETLs

SQL querying

API analysis

Excel skills

QA analysis

Education

Bachelor's degree in a technology-related field

Job description

ReSource Pro is seeking a Team Lead, Integration to act as the technical SME on MIS software products, interfacing with clients and internal teams to convey requirements, solutions, expectations, and timelines.

You will oversee client discovery, create detailed technical documentation, and lead new client integrations while ensuring datafeed accuracy and quality across onshore/offshore teams and third-party vendors.