Remote Intake Coordinator: Patient Care & Insurance

Access Infusion Care Inc; Gaylord (MI); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

HSA

Job summary

Access Infusion Care Inc in Gaylord, MI is seeking a dedicated Intake Coordinator to guide new patients through the intake process, verify insurance benefits, and manage prior authorizations. This full-time role offers remote/Michigan residents preferred and a salary range of $23.50–$25.00 per hour.

The role emphasizes accurate data entry, clear communication with patients, and coordination with providers to ensure a smooth start to care.

Qualifications

• Experience in a customer service role; background as a medical receptionist or intake coordinator is highly preferred.
• Working knowledge of ICD-10 coding and medical terminology.
• Solid understanding of insurance benefits, prior authorizations, and coverage terminology.
• Strong administrative and computer skills, including proficiency with Microsoft Office.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Clear, compassionate communication skills—both verbal and written.

Responsibilities

• Guide new patients through the intake process, ensuring all required documentation is completed accurately and efficiently.
• Verify insurance benefits across multiple payers, including coverage for medications and therapies.
• Request and track prior authorizations, proactively managing renewals before expiration.
• Enter and maintain patient information in electronic systems with a high level of accuracy.
• Communicate clearly with patients regarding coverage details and expected out-of-pocket costs.
• Work closely with healthcare providers to ensure a seamless transition into care.
• Navigate multiple insurance portals and websites daily.
• Deliver exceptional customer service that enhances the overall patient experience.

Skills

Customer service

ICD-10 coding

Medical terminology

Organization & multitasking

Communication skills

Tools

Microsoft Office

Job description

Access Infusion Care Inc in Gaylord, MI is seeking a dedicated Intake Coordinator to guide new patients through the intake process, verify insurance benefits, and manage prior authorizations. This full-time role offers remote/Michigan residents preferred and a salary range of $23.50–$25.00 per hour.

The role emphasizes accurate data entry, clear communication with patients, and coordination with providers to ensure a smooth start to care.