Intake & Care Access Coordinator

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision & life

403(b) retirement match

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Davenport University discount

Job summary

Pine Rest Christian Mental Health Services is seeking an Intake Coordinator in Grand Rapids, MI. You will provide professional service, assess patient needs, and refer to appropriate levels of care while managing insurance and funding information.

The role emphasizes customer service, data accuracy, and collaboration with clinicians to ensure seamless admission and coordination of services in a diverse workplace.

Qualifications

• High School diploma required; may require a Bachelor of Social Work.
• Minimum of one year of related work experience to direct workflow and priorities.

Responsibilities

• Create a customer-friendly environment and handle general office duties.
• Screen calls and direct callers to community resources; collect documentation.
• Enter client information into medical records system and scan documents.
• Handle crisis calls calmly and reference appropriate funding or payment plans.

Skills

Customer service

Communication

Prioritization

Teamwork

Education

High School diploma

Bachelor of Social Work

Tools

EMR software

Reception/phone systems

Job description

Pine Rest Christian Mental Health Services is seeking an Intake Coordinator in Grand Rapids, MI. You will provide professional service, assess patient needs, and refer to appropriate levels of care while managing insurance and funding information.

The role emphasizes customer service, data accuracy, and collaboration with clinicians to ensure seamless admission and coordination of services in a diverse workplace.