Remote Intake Coordinator — Patient Access & Scheduling

CenterWell; Alaska; On-site; USD 39,000 - 49,000; Part time

Job summary

CenterWell Home Health is seeking an Intake Coordinator for a part-time remote role. You will handle incoming calls from referral sources or potential patients, assess needs, and coordinate with the clinical team to ensure a smooth transition to home care.

Responsibilities include documenting call outcomes, screening patients for home care eligibility, contacting referral sources, and addressing payer questions to obtain authorizations and schedule visits.

Qualifications

• High School Diploma or equivalent.
• Typing 40 words per minute or higher.
• Proficiency with Microsoft Office including Word, Excel, Outlook, and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources, negotiate rates and obtain initial authorizations.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Skills

Typing 40 wpm

MS Office proficiency

Healthcare experience

Medical terminology

Insurance reimbursement knowledge

Education

High School Diploma or equivalent

Job description

CenterWell Home Health is seeking an Intake Coordinator for a part-time remote role. You will handle incoming calls from referral sources or potential patients, assess needs, and coordinate with the clinical team to ensure a smooth transition to home care.

Responsibilities include documenting call outcomes, screening patients for home care eligibility, contacting referral sources, and addressing payer questions to obtain authorizations and schedule visits.