Intake Coordinator, Healthcare Access & Scheduling

KeystoneCare Home Health and Hospice; Glenside (PA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Lunch provided

Accrued Paid Time Off

Paid Holidays

Medical, Dental, Vision plans

Life insurance policy

Retirement plan with employer match

Job summary

KeystoneCare Home Health and Hospice seeks a dedicated Intake Coordinator to manage referrals and educate potential patients and referral sources about services. You will entry patient data into EMR systems, assign cases to clinical teams, and ensure timely initiation of care while maintaining confidentiality.

You will collaborate with patients, families, and healthcare professionals, coordinating schedules and addressing insurance and location constraints to support seamless care transitions.

Qualifications

• 3+ years’ intake experience with a healthcare organization, preferably home health or hospice.
• Proven ability to multitask and communicate effectively.
• Ability to use electronic documentation systems and scheduling tools.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Receive and manage referrals via phone, email, and networks.
• Educate patients and referral sources about services and capabilities.
• Assess ability to accept referrals based on location, clinical needs, and insurance.
• Enter patient information into the EMR system accurately.
• Distribute assignments to clinical teams based on needs and staff availability.
• Ensure timely initiation of patient care per regulatory timelines.
• Maintain communication with patients, caregivers, and referral sources about care initiation and changes.
• Adjust staff schedules for planned/unplanned absences.
• Support nurses to meet daily/weekly productivity goals.
• Deliver exceptional service to internal and external stakeholders.
• Maintain confidentiality of patient information.
• Perform additional duties as assigned by management.

Skills

Intake coordination experience

Communication skills

Customer service

Data entry

Teamwork

Multitasking

Microsoft Office proficiency

Tools

Microsoft Office Suite

EMR system

Scheduling software

Job description

KeystoneCare Home Health and Hospice seeks a dedicated Intake Coordinator to manage referrals and educate potential patients and referral sources about services. You will entry patient data into EMR systems, assign cases to clinical teams, and ensure timely initiation of care while maintaining confidentiality.

You will collaborate with patients, families, and healthcare professionals, coordinating schedules and addressing insurance and location constraints to support seamless care transitions.