Remote Intake Coordinator — Incentive-Driven

Humantold; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Continuing education

Fully remote work environment

Strong team culture

Job summary

Humantold is seeking a Care Coordinator to be the first point of contact for potential clients, guiding them through intake with empathy and connecting them to the care they need.

This full-time, fully remote role blends client service with performance-based incentives. You will manage calls, emails, and texts, book appointments, support client retention, and handle sensitive information with discretion.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Experience in a customer service, sales, or healthcare/mental health intake setting is strongly preferred.
• Excellent communication and interpersonal skills - you can build rapport and inspire confidence quickly.
• Comfortable working with performance metrics and using them to guide your workflow.
• Highly organized with the ability to manage multiple conversations and follow-ups simultaneously.
• Tech-savvy and comfortable with EHR systems, Google Suite, and CRM tools.
• Ability to handle sensitive and confidential information with discretion.
• A sincere interest in mental health, wellness, and client advocacy.

Responsibilities

• Book clients with therapists and providers
• Support client retention within Humantold
• Ensure clients feel satisfied with both their therapist and overall Humantold experience
• Follow up with transfer list clients
• Collect client feedback and elevate concerns appropriately
• Attend Meet & Greets and support client relationship-building initiatives
• Manage general phone line communications
• Conduct consult call email follow-up
• Confirm appointments and details directly with clients
• Support clients through phone, email, and text communication as needed
• Become involved in records requests when concerns arise
• Become involved in credit card/payment concerns when needed
• Send and follow up on consent forms via email, text, and phone
• Ensure consent forms are signed before the first appointment
• Become involved when issues arise
• Support Testing Payment Plan negotiations and send confirmations

Skills

Customer service

Sales experience

Healthcare intake

Communication skills

Interpersonal skills

Performance metrics

Organization

Tech-savvy

EHR systems

Google Suite

CRM tools

Discretion

Education

High school diploma

Bachelor’s degree preferred

Tools

EHR systems

Google Suite

CRM tools

Job description

Humantold is seeking a Care Coordinator to be the first point of contact for potential clients, guiding them through intake with empathy and connecting them to the care they need.

This full-time, fully remote role blends client service with performance-based incentives. You will manage calls, emails, and texts, book appointments, support client retention, and handle sensitive information with discretion.