Remote Intake Coordinator for Mental Health Startup

Metabolic Psychiatry Labs Inc.; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Remote work

Job summary

Metabolic Psychiatry Labs is seeking an Intake Coordinator to be the first point of contact for callers and visitors. You will manage inbound calls, collect intake information, and route people to the next steps in a high-visibility role at a small company.

You’ll help shape the intake process as we scale, work remotely across the United States, and collaborate with leadership to improve efficiency while delivering compassionate, patient-centered service.

Qualifications

• Experience at an early-stage startup or small business.
• Familiarity with CRM or intake software (HubSpot, Salesforce, or industry-specific tools).
• Bilingual or multilingual abilities.
• Prior experience in healthcare.

Responsibilities

• Answer and triage a high volume of inbound phone calls in a professional, friendly, and calm manner
• Collect and accurately enter caller/client information into our intake system or CRM
• Ask structured qualifying questions to determine needs and route calls/leads appropriately
• Schedule appointments, consultations, or follow-ups as needed
• Communicate clearly with callers about next steps, timelines, and what to expect
• Maintain organized, up-to-date records of all intake interactions
• Flag urgent or sensitive calls for immediate escalation
• Identify gaps or inefficiencies in the intake process and suggest improvements
• Support administrative tasks (email correspondence, data cleanup, follow-up reminders)
• Collaborate with sales, operations, or clinical/service teams to ensure smooth handoffs

Skills

CRM familiarity

HubSpot/Salesforce

Bilingual abilities

Healthcare experience

Tools

HubSpot

Salesforce

Job description

Metabolic Psychiatry Labs is seeking an Intake Coordinator to be the first point of contact for callers and visitors. You will manage inbound calls, collect intake information, and route people to the next steps in a high-visibility role at a small company.

You’ll help shape the intake process as we scale, work remotely across the United States, and collaborate with leadership to improve efficiency while delivering compassionate, patient-centered service.