Remote Case Intake Coordinator IV- Quickstart & Client Care

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

This role requires an organized, detail-oriented professional who can juggle multiple priorities while delivering exceptional customer service. The position offers a remote work setup with US-based opportunities.

Qualifications

• Reliable and customer-focused with strong communication skills.
• Experience in sales or onboarding is a plus.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Answer inbound phone calls and respond to emails in a professional and timely manner
• Assist with case manager intake processes
• Review, organize, and maintain client documentation
• Support early onboarding activities for new cases
• Manage intake overflow and ensure all inquiries are addressed promptly
• Ensure all records and information are complete and accurately entered into company systems
• Coordinate with internal teams to support case progression and client service needs

Skills

Reliable

Strong customer service skills

Professional phone etiquette

Sales background

Quality assurance

English proficient

Communication skills written/verbal

Organized

Attention to detail

Job description

Job Duck LLC is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

This role requires an organized, detail-oriented professional who can juggle multiple priorities while delivering exceptional customer service. The position offers a remote work setup with US-based opportunities.