Remote Intake Coordinator - Healthcare & Referrals

CenterWell; Salem (OR); Remote; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

CenterWell Home Health in Salem, OR is seeking an Intake Coordinator to handle referrals and patient screening. You will receive and respond to calls, record outcomes, determine patient needs, and coordinate with the clinical team to arrange home health services.

This is a full-time, remote role requiring 40 hours weekly, training 8am-5pm EST, and occasional holiday/weekend coverage. Strong typing (40 wpm) and MS Office skills are essential.

Qualifikationen

• High School Diploma or equivalent.
• Typing speed of 40 words per minute or higher.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Aufgaben

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Kenntnisse

Typing speed 40 wpm

Healthcare experience

Medical terminology

Insurance reimbursement knowledge

Data entry

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Jobbeschreibung

CenterWell Home Health in Salem, OR is seeking an Intake Coordinator to handle referrals and patient screening. You will receive and respond to calls, record outcomes, determine patient needs, and coordinate with the clinical team to arrange home health services.

This is a full-time, remote role requiring 40 hours weekly, training 8am-5pm EST, and occasional holiday/weekend coverage. Strong typing (40 wpm) and MS Office skills are essential.