Remote Intake Coordinator | Patient Access & Care

CenterWell; Juneau (AK); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings

Paid time off

Parental leave

Caregiver leave

Disability insurance

Life insurance

Job summary

CenterWell Home Health, a Humana company, is seeking an Intake Coordinator to manage referrals, screen patients for home care needs, and coordinate with the clinical team in a remote, full-time role. Scheduling follows EST hours (9am–6pm), with occasional holiday and travel as needed.

You will handle calls, document outcomes, coordinate payer verification, and ensure smooth patient transitions to home care, reporting to the Intake Supervisor.

Qualifications

• High School Diploma or equivalent required.
• Typing speed 40 words per minute or higher.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients and identify patient needs.
• Record outcomes of calls and follow up as needed; identify alternative resources.
• Perform initial telephone screening for home care suitability and advise staff for smooth transitions.
• Contact referral sources to update on referral status and coordinate with clinical team.
• Identify potential payer sources; verify benefits and obtain initial authorizations.
• Access account information and communicate terms to staff; collaborate to resolve payor issues.
• Monitor referral sources' satisfaction and report customer service issues to supervision.

Skills

Typing 40 wpm

MS Office

Education

High School Diploma

Job description

CenterWell Home Health, a Humana company, is seeking an Intake Coordinator to manage referrals, screen patients for home care needs, and coordinate with the clinical team in a remote, full-time role. Scheduling follows EST hours (9am–6pm), with occasional holiday and travel as needed.

You will handle calls, document outcomes, coordinate payer verification, and ensure smooth patient transitions to home care, reporting to the Intake Supervisor.