Remote Intake Coordinator – Healthcare Admissions & Payer Support

CenterWell; Boston (MA); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement savings plan

Paid time off

Job summary

CenterWell Home Health is seeking an Intake Coordinator for a remote, full-time role in the United States. The position involves handling referrals, screening patients for home care, coordinating with clinical teams, and communicating with payor sources. Training runs weekdays; some holiday coverage is required.

Applicants should have a High School Diploma, 40 wpm typing, and proficiency in MS Office. 3+ years in health care delivery and knowledge of medical terminology are preferred.

Qualifications

• High School Diploma or equivalent is required.
• Typing speed of 40 words per minute or higher.
• Proficiency with MS Office applications including Word, Excel, Outlook and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients and identify needs.
• Record outcomes of calls and follow up as needed.
• Perform initial telephone screening for home care suitability and advise staff.
• Contact referral sources regarding status and provide information to clinical teams.
• Identify payor sources, verify benefits and obtain authorizations.
• Access account information and communicate details to staff.
• Collaborate with Intake team to resolve payor issues.
• Monitor referral source satisfaction and report issues.

Skills

Typing 40 wpm

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

CenterWell Home Health is seeking an Intake Coordinator for a remote, full-time role in the United States. The position involves handling referrals, screening patients for home care, coordinating with clinical teams, and communicating with payor sources. Training runs weekdays; some holiday coverage is required.

Applicants should have a High School Diploma, 40 wpm typing, and proficiency in MS Office. 3+ years in health care delivery and knowledge of medical terminology are preferred.